Refund policy

1. What you are buying

MotionVideo plans unlock digital content: the copy-ready prompt of every move in the Moves library, the full prompt of every prompt template with the template customizer, the Pro agent skill, which you receive as read-only access to a private GitHub repository, and the Pro MCP tools. There is no physical shipment. Pro costs $9 a month, $79 a year, or $149 once for lifetime access. Business costs $29 a month or $249 a year and includes 3 seats. Prices are shown before you check out, and taxes are added where they apply.

2. Renewals and cancellation

Monthly and annual plans renew automatically until you cancel. You can cancel anytime in the Dodo Payments customer portal, which you open with Manage billing on the Billing page of your dashboard. Your access continues to the end of the period you paid for, and you are not charged again. We do not give partial refunds for the rest of a period.

If a renewal payment fails, Dodo Payments retries it, and access may pause until it goes through. A price change never affects a period you have already paid for; we tell you before a renewal at a new price. A lifetime plan is paid once and never renews.

3. Right of withdrawal for consumers in the EU and UK

Consumers normally have 14 days to withdraw from a purchase of digital content. Because plans are digital content, that right ends once your access starts.

At checkout you ask for your access to start right away and agree that you lose the right of withdrawal once it does.

4. When we refund

• You were charged twice, or charged for something you did not buy.
• Your access never reached you, and we could not fix it for you.
• The plan does not do what this site says it does, and we cannot resolve it with you.

Otherwise payments are not refunded. Where a refund applies, Dodo Payments, as merchant of record, returns the full amount of that payment to the original payment method, and the access it paid for ends when the refund is issued. This does not limit any rights you have under the law where you live.

5. Skill Bundle purchases

We no longer sell the one-time MotionVideo Skill Bundle. If you bought it, you keep your repository access, and the terms you bought it under, including their refund terms, keep applying to that purchase. The Skill Bundle does not include Pro.

6. How to ask

Write to hello@motionvideo.xyz from the email address you used at checkout and tell us what went wrong. We answer every request, usually within two working days.

7. Chargebacks

If something is wrong, contact us first. A chargeback opened without contacting us suspends what that payment bought (your plan, placement, or job post) while the bank reviews it, which is slower for everyone than a refund we issue directly.

8. Sponsorships

Sponsorships cost Diamond $250, Gold $150, or Silver $100, either per month as a subscription or once for a single 30-day run. You can cancel a subscription anytime from the Dodo Payments customer portal, linked in your billing emails, or by writing to us. Your placement stays up until the end of the month you paid for, and you are not charged again. A 30-day run never renews and ends on its own.

A month or 30-day run that has started is not refunded. If we decline your placement before it ever goes live, we refund it in full. Otherwise refunds apply only where you were charged twice or for something you did not buy, or where the law where you live requires it. Where a refund applies, Dodo Payments returns it to the original payment method.

9. Job posts

A job post costs $99 (Standard) or $199 (Featured), paid once for 30 days from approval; nothing renews. A post that has gone live is not refunded, including one removed for breaking our terms. If we decline your post before it ever goes live and you’d rather not change it, we refund it in full. Otherwise refunds apply only where you were charged twice or for something you did not buy, or where the law where you live requires it. Where a refund applies, Dodo Payments returns it to the original payment method.